How to File a TAMKO Warranty Claim: Step-by-Step Guide

How to File a TAMKO Warranty Claim: Step-by-Step Guide

If your TAMKO Heritage shingles are showing signs of damage—such as curling, loss of granules, or broken shingles—you might be eligible to file a claim under the TAMKO warranty. The TAMKO warranty covers certain manufacturing defects on Heritage shingles, but the warranty process requires proper documentation and following specific steps. This guide walks you through everything you need to know: how to start, what documents to gather, how to submit a claim, typical claim timelines, and what to expect from TAMKO’s claim process, all explained simply and clearly so you can resolve your roofing issue as smoothly as possible.

 

Table of Contents

  • Understanding the TAMKO Warranty

  • Common Issues with Heritage Shingles

  • Step-by-Step TAMKO Warranty Claim Process

  • Tips to Ensure a Smooth Claim Experience

  • What Happens After You File?

  • FAQs

Understanding the TAMKO Warranty

The TAMKO warranty is designed to protect homeowners and property owners from manufacturing defects in their TAMKO Heritage shingles. It doesn’t cover every type of roofing problem, so it’s important to check whether your issue qualifies under the warranty terms.

Key points about the TAMKO warranty:

  • Coverage: Typically limited to manufacturing defects, such as premature cracking, loss of granules, or separation of layers. Wind, hail, improper installation, and normal aging are not covered.

  • Duration: Duration can vary, but many Heritage shingles come with a limited lifetime warranty for the original purchaser or a set number of years for subsequent owners.

  • Transferability: Some TAMKO warranties are transferable once within a set period (usually 5 years), but terms may change for second owners.

  • Proof Required: You’ll need installation documentation, shingle samples in some cases, and photos of damaged or broken shingles.

Always read your Warranty Certificate for specific details on your product and eligibility.

 

Common Issues with Heritage Shingles

Recognizing which problems might be covered under your TAMKO warranty is the first step. Here are some common qualifying manufacturing defects:

  • Cracking and splitting of shingles not caused by impact

  • Excessive loss of granules not due to normal weathering

  • Shingles that do not bond properly to each other

  • Peeling or blistering of the shingle surface

  • Curling or de-laminating in new shingles

Damage from storms, debris, improper installation, or lack of maintenance is generally excluded from coverage.

 

Step-by-Step TAMKO Warranty Claim Process

  1. Review Your Warranty Documentation
  • Locate the original warranty certificate and purchase/installation records.

  • Double-check eligibility: Are you the original owner? Has the warranty been transferred?

  1. Inspect and Document Shingle Damage
  • Photograph all damaged or broken shingles in multiple locations.

  • Note dates and descriptions of when issues were discovered.

  • Gather any contractor reports or inspection details.

  1. Gather Required Documentation
  • Your name, address, phone, and proof of property ownership

  • Roofing contractor’s details and installation date

  • Copies of the warranty and receipts

  1. Submit Your TAMKO Warranty Claim
  • Claims can typically be submitted online via TAMKO’s warranty portal, by mail, or by phone. Always follow the instructions on TAMKO’s website.

  • Be thorough and double-check all paperwork before submitting.

  1. Allow for Inspection
  • TAMKO may request shingle samples or send an inspector to your home.

  • You may need to allow access for an inspection to validate the claim.

  1. Await Response
  • TAMKO usually provides a decision in several weeks, but timelines vary based on the claim’s complexity and your responsiveness.

  • If the claim is approved, TAMKO will offer compensation, which may come as replacement materials or a prorated payment per the warranty terms.

 

Tips to Ensure a Smooth Claim Experience

Maximize your chances of a successful TAMKO warranty claim by following these best practices:

  • Keep every bit of paperwork: Receipts, warranty certificates, and installation contracts are your proof.

  • Act quickly: Report issues as soon as you notice them. Delays can complicate eligibility.

  • Follow instructions: Submitting incomplete forms or lacking details can create setbacks.

  • Work with a reputable contractor: Their documentation and inspection reports can strengthen your case.

 

What Happens After You File?

Once you’ve submitted your claim:

  • Inspection: TAMKO may arrange an on-site inspection or ask for shingle samples to be mailed.

  • Review: The warranty team examines documentation and inspection data.

  • Outcome: You’ll receive a written notice with TAMKO’s decision, next steps, and (if approved) details about product replacement or reimbursement.

  • If denied, you’ll receive an explanation and possibly the opportunity to supplement your claim.

 

Frequently Asked Questions (FAQs)

  1. What does the TAMKO Heritage warranty actually cover?
     It covers defects in materials or manufacturing of Heritage shingles, such as premature granule loss, cracking, and bonding failures—not damage from storms, installation errors, or normal aging.
  2. How long does the TAMKO warranty claim process usually take?
     Expect a response within several weeks, but time frames vary based on how quickly you provide documents and the complexity of your case.
  3. What documentation is required to file a claim?
     You’ll need:
  • Proof of purchase and installation date

  • Original warranty certificate

  • Photos of damaged shingles

  • Contact information

  1. Will I get a full roof replacement if my claim is approved?
     Rarely. Most successful claims result in replacement shingles for the damaged portion and/or a prorated payment based on shingle age and current value.
  2. Can I file a TAMKO warranty claim myself, or do I need a contractor?
     You can file it directly, but having a contractor’s assessment and documentation can help clarify technical issues for TAMKO’s review team.

 

Need Help with Your TAMKO Warranty Claim?

 Don’t tackle the process alone—one missing document or unclear photo can delay or even deny your claim. KAM Roofing Services knows exactly what TAMKO looks for and can handle the hard work for you.

We’ll inspect your roof, document the damage properly, and guide you through every step of the claim.

Call (727) 637-6827 to get started today and protect your investment with confidence.